RVH is committed to giving tenants convenient and flexible payment methods to maximise the opportunity for tenants to pay their rent and service charges, in a way that suits their needs.
Methods of Payment -
· In person at any Post Office by cash, cheque or debit card. You can also pay at any outlet displaying the PayPoint, Payzone, e-pay or Payment Services signs. These are all free of charge. You can search for your nearest available outlet at
www.allpay.net
. Direct Debit - Monthly/Weekly/Fortnightly - please call 01200 421221
. In person at Ribble Valley Borough Council by cash or cheque
· By Debit or credit Card over the telephone - please call 01200 421221 or 01200 414448
· By post: cheques only (Cheques to be made payable to Ribble Valley Homes)
·
Internet payments - please visit
www.allpay.net
· Housing Benefit Direct
We always adopt a firm but fair approach to rent arrears. It’s your responsibility to make sure rent and service charges are paid on time. If you fall behind on your payments you could ultimately lose your home.
If you are having trouble paying your rent please contact us as soon as possible. We can
- Give confidential help and advice
- Make affordable arrangements with you to pay off any arrears
- Help you with housing benefit and welfare benefit advice
- In most cases we will be able to help you, and by taking early action you may be able to avoid court proceedings and extra costs.
If you are behind with your rent or fail to keep up any promised payments, we may take legal action to recover the money you owe us. This action will involve the County Court. You may also be responsible for any Court Costs as a result of Court action.
Before we take Court action we will give you at least two weeks notice by serving you with a Notice of Seeking Possession. If we take Court action we will ask the Court for a ‘Possession Order’ that gives us the right to evict you. We may ask for this to be postponed if you agree to pay off the arrears. However if you do have a Possession Order against you would will lose important tenancy rights. It is in your interest to avoid court action if at all possible.
Housing Benefit is available to eligible tenants to help pay rent and Council Tax payments. It does not cover water rates and garage charges.
The amount you receive depends upon the rent charges, your income and savings and details of others living in your household.
If you are on a low income or are unemployed, or in receipt of welfare benefits, you may be entitled to
Housing Benefit. You can get an application form from:
Ribble Valley Borough Council
Church Walk
Clitheroe
BB7 1NU
Telephone: 01200 414453
If you’re on housing benefit and your income changes, or the number of people living in your home changes for example, you must contact the Council’s
Housing Benefit team immediately as, if you don’t and you get more benefit than you are entitled to, you will have to re-pay the money.
If you need help and advice completing your Housing Benefit Application please contact us. We will advise you what documents you require and we can verify your application to the Council.
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